Friday, July 1, 2011

Silly Sunday Som-solts

This week let’s look at a young mother’s true story, reproduced with permission from Moppet Tales.

Sunday evening was pleasant and breezy, and since both the kids were up and alert, all four of us went down to the little park in our building. The husband and I sat on a bench with Munch and watched Moppet show off for us.

'Mama, look! Papa, look!' she squealed as she clambered up the slide the wrong way, monkeyed her way up the frame of the swing set, and drove the toy train to 'Andabaad'. (And elaborated so that silly Mama wouldn't get the wrong idea: 'Onny aeroplane go to Andabaad. I driving choo-choo train to air-a-port.')

Her favourite thing in the park is the huge, net-enclosed trampoline that the pre-teen kids do amazing stunts on. With no one else in the park waiting their turn for the trampoline, she was able to jump as much as she wanted.

Which was a lot, and for a long time, and soon Munch began to get cranky. So the husband took him back home, while I waited for Moppet to get all bounced-out.

'Mama, come jump!' she ordered, 'Like that! Come jump!' I hadn't been on a trampoline in a long, long time, and it did look like a lot of fun, so I climbed up and joined her. She squealed with delight as we bounced together holding hands, then took turns sitting in the centre while the other jumped around and over the one in the middle.

'Mama, look! I do som-solt!' she said, tumbling head over heels three times in quick succession. 'Now Mama's turn!'

'No baby, I'm wearing a skirt. I can't do somersaults.'

She studied me for a moment and then asked 'Onny boys do som-solt?'

'What? No, of course not! Everyone can do somersaults.'

'Mama iss not to do som-solt?' Sad face and bambi eyes.

'No, no. I can do somersaults, ok? See!' I demonstrated.

She giggled, did a couple more herself, and sat up looking at me challengingly. What the heck, I thought, the park's empty anyway, and I did a few more. So we tumbled around on the trampoline, doing som-solts and giggling and squealing like the two silly girls we were.

Later, dizzy and exhausted, we lay flat on our backs on the trampoline, looking up at the sky and pointing out funny cloud shapes. A vague suspicion crept into my mind. Was it possible that my two year old had tricked me into doing those somersaults? She wasn't that smart, was she?

Naah!

Maybe.

Ah, who cares? It was the most fun I'd had in ages!

A two-year-old succeeds in persuading her mother to get rid of her inhibitions and to do somersaults in a skirt, on a trampoline at a public place. The mother just couldn’t withstand the little one’s “sad face and bambi eyes.” This is obviously a case of emotional persuasion. Emotion works here because of the relationship between the two players.

We generally think that emotional persuasion has little scope in the corporate world. But a great deal of persuasion at the workplace depends not on the wealth of data or rigour of reasoning but on the strength of relationships and the use of emotions. Logic and data are then used to justify those decisions. That is why it is important to build and maintain friendly relationships with bosses, peers, subordinates, and customers. Of course, in the absence of such a relationship emotions stand no chance as we have noted in Catching Fish With a Lasso.

Can you recall instances of persuasion at the workplace where decisions were taken largely because of relationships?

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